This short-term rental agreement is concluded between Blue Lotus as the Host
and the Guest as of the date set forth as follows. The terms and
conditions of your stay are presented below.
- Rental Parties
The Host:
Blue Lotus, residing at Dahab, provides accommodation in two separate
ways:
● As a principal, through rent-to-rent leasing, where the Host enters into direct
lease agreements with the Owners and lets the accommodation on to the
end-user;
● As an agent for the property Owners, where an agency relationship exists,
the rental arrangements are made on behalf of the Owners for the “Property”
stated on the booking confirmation email. The contractual relationship is
directly between the Owner and the Guest.
Note: The Host will, on request and with approval from the Owners, provide the
names and addresses of the Property Owner(s) in which they have made a
reservation.
The Guest
Customers renting the property with the Host are hereafter referred to as the
“Guests” or the “Guest”. The Guest(s) are obliged to provide their full names. - Occupancy
The Guest is responsible for ensuring that the property is not occupied by
more people than is stated on the Guest’s booking confirmation email. The host
reserves the right to refuse admittance to the property if it feels this condition is
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likely to be breached. In this case, no paid funds will be returned. The full Security
Deposit will be retained, and the relevant public authorities will get informed. - Rental Property
● The address and location of the property: Dahab
● A list of all amenities, appliances, etc.: [Unit Type Amenities + Property
Amenities] - Rental Period
The rental period commences at [Free check-in Time] on the “Arrival Date” and end
at [Free check-out time] on the “Departure Date”. This rental period comes into
effect unless different check-in and check-out times have been agreed upon, in
which case the latter shall define the rental period. This period is hereafter referred
to as the “Rental Period”.
● The Rental Period dates will be stated on the reservation confirmation email
provided to the Guest at the time of booking and cannot exceed unless with
the written approval of the Host. The Guest will be liable for any cost, of
whatever nature, incurred due to an unauthorised extension.
● Arrangements can be made for a later check-in or check-out, but this is
subject to prior arrangements and an additional fee. If there is any delay in
vacating the property beyond the agreed time, a full day’s rental is charged
to the Guest.
Note: This Agreement applies to the Guest’s stay from the “Arrival Date” to the
“Departure Date”, but also to any other dates that may be included if the
reservation is changed. - Rental Fees
All prices are quoted in [Property Currency]; unless otherwise specified, the prices
quoted include VAT at the prevailing rates if applicable. All prices are based on
costs prevailing at the time of quotation and may be subject to change. Unless
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otherwise specified, the prices quoted for all serviced property include utilities and
taxes. Any extra charges are at the management’s discretion.
● Please note that check-ins before the [Earliest Free Check-in Time] and after
the [Latest Free Check-in Time] can carry an additional charge.
● The earliest possible check-in is at [Earliest Free Check-in Time], subject to
availability, and the standard check-out time is up to the [Latest Free
Check-out Time]. - Payment
The full price of the booking is due at the time of booking. Payment for bookings
must be completed online to secure the reservation. If this is not received on time,
the Host reserves the right to cancel the booking and charge the full value of the
booking to the Guest.
Any charges raised against the Host by their bank for handling dishonoured
cheques or any other payments will be passed on to the Guest by way of a
deduction from the Security Deposit. Payment for bookings may be made by one of
the following methods:
● Payment by credit/debit card is the preferred option for online bookings
placed directly on the Host’s website.
● Bank Transfer (BACS) is the preferred payment option for bookings placed
over the phone.
Cash or cheque payments will only be accepted in exceptional circumstances and
with prior approval of The Host. Cheques should be payable to the Host. Postdated
cheques are not acceptable. - Booking
All bookings can be placed either through: The Host’s Secure Website/Email/
Phone No(s). The availability displayed at the time the Guest sends the email
cannot be guaranteed as an alternative booking may take place in the meantime.
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3 / 13 - Rental Rules & Restrictions
The Guest has the right to occupy the property for a Rental Period only (within
the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988.)
The Guest agrees:
● Not to provide overnight accommodation for guests other than those
declared to the Host in advance, under no circumstances.
● To undertake to pay for any losses or damage caused to the property.
● To take good care of the property and leave it clean and tidy at the end of the
tenancy.
● To permit the Owners and Host reasonable access to the property.
● The Guest shall be obliged that a cot will only be occupied by a child aged
24 months or less. The Host is not responsible for the maintenance of cots.
Where cots are requested, the Guest must supply their own linen for the cot.
● Not to cause an annoyance or become a nuisance to occupants of adjoining
premises, i.e.:
○ Not to be the cause of any noise between 22:00 and 09:00.
○ Not to smoke on the property or any of its public areas.
○ Not to bring any pets to the property, except for service animals.
○ To read any safety notices and advice upon arrival at the property.
○ No to re-let or sublet the property to any other group/party.
○ To only use the property strictly for residential purposes.
○ Not to throw parties or gatherings at the property. If on arrival, it is felt
that the Guest intends to use the property for such events, the Guest
will be refused entrance.
○ Not to use the phone or fax line connected to the property.
○ Not to light any fires or candles on the property.
○ Not to permit any visitors to enter the property.
○ Not to hang or place wet or damp washing articles upon any room
heater.
In case of breaching these terms and conditions, the Guest will be required
to leave the property immediately, and no refunds will be offered.
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In case of an emergency, the Guest is asked to:
● Make use of the fire blanket and/or a fire extinguisher if appropriate;
● Leave all belongings and exit immediately through the main exit, ensuring all
individuals who require assistance are brought to safety;
● Wait on the main road away from the building and inform emergency
services by calling 999 and quoting your location;
● Reach out to the Host’s phone number if required. - Property Condition
● The Guest must follow the instructions in the welcome manual of the
property. Any losses, damage, or cleaning necessary over and above normal
servicing, will be deducted from the Security Deposit. By placing a booking
with the Host, the Guest authorises it to deduct such payment from the
Guest’s Security Deposit.
● The Guest is responsible for taking all reasonable care of the property and its
contents. The property and all equipment, utensils, furniture, etc., must be
left clean and tidy at the end of the Rental Period. No items can be removed
from the property.
● The Guest will be responsible for reimbursing any damage to the property or
its contents, which has occurred due to negligence, wilful damage or
irresponsible behaviour on the part of those occupying the property or their
guests. Without delay, such damage must be reported to the Host’s local
representatives. The cost of the repair or replacement must be agreed with
and paid to the Host.
● The Guest is responsible for ensuring that no person staying or visiting the
property during the Guest’s stay will suffer anything to be done, which
would endanger the policy of the Host’s insurers in respect of the property
and its contents which might make the same void or voidable.
Keys
The loss of a key (including parking fobs) to a property will be charged. Keys must
be returned upon check-out as stipulated in the property’s House Manual or as per
the Host’s instructions.
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● If left in a keysafe, it is the responsibility of the Guest to ensure the keysafe is
locked properly.
● In case of a key not being found in the keysafe or designated check-out box
following check-out, or if the keysafe code has been changed or fails to open
and the Host or its representative is unable to retrieve the keys or fobs, this
will be treated as the loss of a key by the Guest.
● Duplication of keys or fobs and changing entry or keysafe codes are not
permitted. Divulging access arrangements to third parties is not permitted.
Services & Facilities
Properties are advertised as providing a number of services, facilities, and
amenities. While every effort is made to this end, the availability and proper
functioning of these cannot be guaranteed.
● The Host is not responsible for providing any refund or alternative provision
of said service, facility, or amenity, and no refunds will be offered.
● All personal belongings and contents left in the property or in the car parks
are left at the Guest’s risk. The Guest should take insurance for such
belongings, and any loss or damage to their belongings is the sole
responsibility of the Guest.
● Vehicles may only be parked in designated areas, with prior booking where
necessary. If a vehicle is parked on or in front of an access route to the
property without authorisation, failing attempts to contact the Guest, the
Host reserves the right to tow the vehicle away.
Internet
No guarantee can be made that the internet service provided will be compatible
with the Guest’s device. No technical support for the connection is available. The
functionality of the connection cannot be guaranteed. Should the broadband
connection not function for any reason, no liability is taken by either the owner or
the Host, and they cannot be held liable for any losses resulting from the loss of
connection.
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Wireless internet service is free to those Guests who accept the terms and
conditions below. By accessing the internet through Host’s Service, the Guest will
be deemed to have read, understood, accepted, and agreed to be bound by these
terms and conditions of use. Please do not use the Service if you do not agree to
all of the terms and conditions.
● A Fair Use Policy has been implemented so that Paymán Club can deliver a
service that is fast and reliable to all the Guests. Performance of the network
is monitored, and the amount of bandwidth available to demanding users
during busy periods may be restricted to ensure all the guests have an
acceptable level of service.
● Reasonable endeavours will be used to make the Service available 24 hours
a day. However, the Host will not be liable if, for any reason, the Service is
not available at any time or for any period. Access to the Service may be
suspended at any time. In the case of requiring any assistance in relation to
the Service, the Guest should contact Reception.
● Network access codes or passwords provided to the Guest to access the
Service should be kept confidential and not disclosed to any other person for
any reason. The Guest will be responsible for any loss that arises from
losing, misusing or otherwise disclosing any such access codes or
passwords.
● The Service is intended to allow Guests to access the internet for legitimate
purposes only. The Guest undertakes to the Host that their behaviour while
using the Service will be lawful, honest and proper. The Service may not be
used in such a manner as to host a web or other server, send or facilitate the
sending of bulk e-mail or collect third-party personal data without
appropriate consent. The Host may terminate the Guest’s use of the Service
at any time without notice if becomes aware of any behaviour that has a
negative impact on the Host’s equipment or network or the use by other
customers of the equipment or network or the internet in general, or which
damages, or has the potential to damage, the Host’s reputation or standing.
● The Guest acknowledges that their use of the Service is at their own risk.
The Service is provided on an “as-available” basis, and to the fullest extent
permitted by law, the Host hereby excludes all and any warranties or
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conditions of any kind, whether express or implied, in respect of the Service
and any content or data obtained or downloaded from it.
Cleaning
The property will have been cleaned by a professional cleaning company prior
to the Guest’s arrival. The Guest undertakes to notify the Host at their earliest
convenience should they notice inadequate cleaning, so the Host can endeavour to
rectify the situation. The Guest is asked to leave the property clean, ensuring that
all used dishes are loaded in the dishwasher and turned on before departure. - Personal Properties
The Landlord and the Host hold no liability for personal properties belonging to the
guests left at the property during their stay. Any personal properties left at the
property after the agreed check-out time may be moved, removed and/or disposed
of by the Host. - Cancellation Policy
Cancellation by the Guest
● The Host shall not refund any money due to a cancellation. No-shows on the
reservation date are treated as guest cancellations, and no refunds will be
made.
● The Host strongly recommends that all guests obtain appropriate travel and
personal insurance cover to cover these charges in case of a cancellation.
Cancellation by [Brand Name]
● If the [Brand Name] cannot honour the booking at the property initially
booked, the booking will be relocated to an alternative property at the same
rate as initially booked.
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● In exceptional circumstances, the Host may find it necessary to cancel the
Guest’s booking and reserves the right to do so at any point.
● The Host shall make all reasonable efforts to offer a suitable alternative. If
this is declared not acceptable by the Guest within 24 hours of them being
notified of the change of property, and assuming the cancellation is not as a
result of events beyond the Host’s reasonable control, which shall include
but not be limited to events such as war, civil strife, terrorist activity, labour
disputes, natural or man-made disaster, fire, flood, and adverse weather
conditions. In that case, the Host will refund any sum paid by the Guest if
cancelled prior to the reservation or a refund of the remainder of the booked
nights if the Guest has already checked in, which shall constitute a full and
f
inal settlement of any liability the Owner or the Host may have to the Guest
as a result of such cancellation. This does not affect the Guest’s statutory
rights. More specifically, nothing in these conditions shall restrict the Host’s
liability for death or personal injury caused by the Host’s negligence or
fraudulent Misrepresentation.
Termination by the Host
The Host has the right to terminate a booking at any time on the grounds of abuse
to the staff, mistreatment of the property, or criminal activity on the part of the
Guest. Any sign of smoking inside or outside of the property will immediately
terminate the booking, with no refund being offered. - Other Clauses
Information
The [Brand Name] reserves the right to amend prices quoted due to errors or
omissions. While every endeavour is made to portray a true representation of the
properties, no guarantee can be given to the accuracy of the photographs or
descriptions. All information supplied by the Host is given in good faith and is based
on information available at the time. All reasonable measures have been taken to
ensure the accuracy of any statement in writing or otherwise, but [Brand Name] is
not liable for any variation caused.
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Injury or Loss
The Host cannot be held responsible for any personal injury, loss or damage to
personal effects howsoever arising at the accommodation. Neither the Owner, Host,
or its representatives can be held responsible for any circumstances beyond the
Host’s control, including, but not limited to, mechanical breakdown, illness, or
failure of any public service supply. The Host will not be held responsible for any
death or personal injury incurred during any stay at the property save insofar as the
same arose through any act or omission by the Host.
Complaints
Any complaints about the property, its contents, or the Host staff must be made
immediately by both of the channels below:
● in writing to the Registered Address
● via phone at the Host’s office number
All complaints must be notified to the Host as soon as reasonably practicable, as
the Host may be required to carry out an on-the-spot investigation and, if
necessary, request the Owner to take remedial action. Should you have a complaint,
please allow the Host or the Owners the opportunity to put matters right during the
Rental Period.
The Host will take all reasonable steps to settle the problem. The [Brand Name]
shall not be liable for any complaint submitted after the completion of the Rental
Period. Complaints that have not been resolved by the Host by following the
in-house complaints procedure can be further escalated to The Property
Ombudsman.
Force Majeure
The Host will not be liable for any delay, loss, damage, or expense incurred if the
Guest’s booking needs to be altered or cancelled or The Host is unable to perform
its contractual obligations as a result of events beyond its reasonable control, which
shall include but not be limited to events such as war, civil strife, terrorist activity,
labour disputes, natural or man-made disaster, fire, flood, and adverse weather
conditions.
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Right of Access
The Host’s representatives and subcontractors have the right of access to the
property at any time, with due regard to the convenience of the Guest, for the
purpose of inspection of the property and for the Owners to carry out any essential
repair or maintenance work.
Security of Tenure
The property is used as a serviced Rental Period accommodation, so it is exempt
from security of tenure under the Rent Act. No tenancy rights are created for the
Guest(s) after the term of this agreement expires, which coincides with the
published check-out time and is included by default in the Guest’s booking request.
Insurance
It is recommended that personal insurance be taken out against cancellation or loss
of goods. It is further strongly advised that personal accident and medical insurance
is also taken out.
Privacy and Data Protection
The Host takes the Guest’s privacy and confidentiality seriously. The Host collects
(a) information necessary to process the Guest’s booking; and (b) information
derived from “cookies”. The Host uses cookies to monitor site usage and related
information. The Host will try to keep the Guest’s data up-to-date and accurate, but
the Host provides no warranty or guarantee and bears no liability to the Guest in
the event that any data transmission over the Internet is not completely accurate or
secure. The Host may use the Guest’s information to help improve the Host’s
website and the Host’s service, to personalise the types of information the Guest
receives from us, as well as for internal statistical, marketing and administrative
reasons. The Host does not share this information with outside parties except to the
extent necessary to process the Guest’s booking. By using this website and
supplying the Host with the Guest’s information, the Guest consents to the Host’s
use of the Guest’s information as described above.
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Liability
The Host does not accept liability for any act, neglect or default on the part of the
Owners or any other person, nor for any accident, damage, loss, injury, expense or
inconvenience, whether to person or property, which the Guests or anyone
connected with the Rental Period may incur. The Host nor the Owners shall not be
held responsible for any maintenance/building works outside the rental property
now and in future.
Authority to Sign
The person who places the booking certifies that he or she is authorised to agree to
the Terms and Conditions on behalf of all persons being booked for, including those
substituted or included at a later date, and that all these shall likewise observe the
Terms and Conditions. He or she agrees to take responsibility for the party
occupying the property. In this sense, references to the Guest apply to all the
property occupants. By placing a booking, the Guest is deemed to have accepted
these Terms and Conditions. Payment of the full charge also indicates acceptance of
these terms and conditions.
Disclaimer
All properties are used at the Guest’s own risk. At properties with a balcony or
elevated terrace, this is used at the Guest’s own risk. Parents should ensure that
their children are supervised in such areas at all times.
Governing Law and Jurisdiction
The contract is deemed to have been made at the [Brand Address]. This
Agreement’s validity, construction and performance shall be governed by English
law.
Severance
In the event that a court finds that a condition in these Terms and Conditions is
illegal or void, the illegal or void provision will be severed from the remainder of the
Terms and Conditions, which will continue to be valid and have full force and effect.